Cancellation and Refund Policy
First, we would like to thank you and appreciate your purchase from us.
We offer a 07-day return and cancellation policy from your final delivery date. However, we don't provide returns or refunds for orders of living plants.
Please read the policies, terms, conditions, and process. Unless explicitly stated otherwise in our approach, we will provide you with essential information and guidelines regarding your rights and obligations as our customers concerning any purchase made through us.
If the seller does not ship the order for any reason, due to unavoidable circumstances, or beyond the limitations of the merchant, then the order shall be cancelled and refunded.
If the order/product is delivered and then cancelled due to defective products, delivery of the wrong products, partial product, etc., a refund will be processed.
1. INCORRECT OR DAMAGED GOODS
If a user is not satisfied with the quality of the product or has received the wrong product, we will replace it with the same product. The User can send an email with a digital photo of the damaged or incorrect item and the shipping container to support@pradhanagro.co.in with the following in the body of the email:
a) Your order number
b) The shipping ID or item number
c) A brief description of the reason for the return
d) Tell us whether you are seeking a replacement or a refund.
The buyer must register the refund/replacement claim within 07 days of receiving the product. You can raise a complaint by sending an email to support@pradhanagro.co.in.
Your request will be processed within 48 hours, and you will receive an email confirming that your replacement is in progress.
If you select a refund, you will receive a refund for the total cost of the item, excluding the delivery cost. If a mistake is made by us during packing, resulting in the delivery of the wrong products, we will bear the cost of delivery.
2. PACKAGING OF ITEMS FOR RETURN
To return an item, please pack all products in their original packaging and wrap them securely, ensuring all sides of the package are covered.
The shipping label must include the same name, postal address, and telephone number as your order, as well as your order number, shipping ID, and item number. We also encourage you to include a brief description of the reason for the return.
The clients will ship the packet at their own expense. The User will bear the cost of shipping for returning the items.
New: COVID-19 Outbreak -
As the Nation is going through a very crucial situation due to the COVID-19 outbreak, we prioritise the safety of ourselves, our family members and relatives, children, the elderly, and the community. Therefore, we kindly request that you comply with all the safety measures that the local Government body has instructed from time to time.
Within this safe environment, you will pack the products in the same packet/container and ship them through any courier.
3. Cancellation
We offer a seven-day return and cancellation policy, effective from the date of final delivery. However, we don't offer order cancellations for living plant orders.
There are three stages that you might fall into.
- After you place an order, you may cancel it immediately without charge before we ship. For immediate cancellation, kindly send us an email to support@pradhanagro.co.in.
- After shipping the products, the package is in transit. If you wish to cancel your order, please email support@pradhanagro.co.in first. We will return the package to our courier partners, such as Delhivery, DTDC, and Agritell Shipping, and initiate the cancellation process. Once the packet has returned, we will notify you at the same email address used when placing an order. We will refund the amount immediately after deducting the shipping cost to the same mode/account through which you made the payment during order placement.
- After delivering the packet(s) to you, if you want to cancel, email the first cancellation request to support@pradhanagro.co.in. Then, after you receive the confirmation email from us, please send the packet(s) as soon as possible through any courier to our warehouse address.
Pradhan Agro,
Plot No. 325, At - Chandipur, PO - Math Chandipur,
Dist - Purba Medinipur, PIN - 721659,
State - West Bengal, India.
Mob: +91 82938 26607
Once the packet has returned, we will notify you at the same email address used when placing an order. We will refund the amount immediately after deducting the shipping cost to the same mode/account through which you made the payment during order placement.
The Company, at its sole discretion, may cancel any order(s):
a. if it suspects a customer has undertaken a fraudulent transaction or
b. if it suspects a customer has made a transaction which is not under the Terms of Use, or
c. in case of unavailability of a product, or
d. for any reason outside the Company's control, including causes for delivery-related logistical difficulties.
e. if the Company does not want to do business with the User
Further, while all measures are taken to ensure the accuracy of product specifications and pricing, the details of a product, as reflected on the Website, may be inaccurate due to technical issues, typographical errors, or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and refund any money you may have paid towards purchasing such products.
We maintain a negative list of all fraudulent transactions and non-compliant users and reserve the right to deny access to such users at any time or cancel any orders placed by them in the future.
4. REFUND
Refunds will be issued by the same means of payment as used for the initial transaction; therefore, you will not incur any fees due to such a return. We will withhold reimbursement until we have received the goods back or you have supplied evidence of their return, whichever is the earliest.
Once we receive the goods or have received the tracking information of the returned item from you, we will process the refund amount to your bank account, credit card, online wallet, etc., after deducting any shipping charges. We typically issue your refund within 7 to 10 business days of receiving the package from our end.
If you don't receive the refunded amount within seven days from the date of notification, please notify us again by emailing support@pradhanagro.co.in.
5. EXCHANGE
We don't have an exchange policy, except for mistakes made during product handling during shipping. Please remember to recheck all products thoroughly before paying and placing an order.
If we deliver the mismatched, defective, or expired product(s), we will ship the same product(s), subject to availability in our stock.
In that case, please first notify us about this issue at support@pradhanagro.co.in, and second, return the product(s) to us via a courier to the following address.
Pradhan Agro,
Plot No. 325, At - Chandipur, PO - Math Chandipur,
Dist - Purba Medinipur, PIN - 721659,
State - West Bengal, India.
Mob: +91 82938 26607
After getting your email, we will check our stock and let you know the product availability. At this point, you will wait until we receive the returned products at our end. After receiving the product, we will deliver it again within 24 hours if the exact item(s) are available in our stock. Otherwise, we will refund the purchase price of the same item(s) to the account from which the purchase was made.
You need to pay the shipping cost of the returned item(s) first. After receiving the products, we will refund the shipping cost to you in the same manner and through the same account through which you made the payment, along with the refund amount (if applicable). The exchange of the product is solely at the discretion of the Company.
